Shipping policy

SHIPPING POLICY

Last Updated: September 27, 2026

This Shipping Policy applies to purchases made from ReliteCo, operated by Rice Eater LLC (“ReliteCo,” “we,” “us,” or “our”), through https://reliteco.com.

By placing an order with ReliteCo, you agree to this Shipping Policy together with our Terms of Service, Refund Policy, and Privacy Policy.

ORDER PROCESSING

Orders are processed and prepared for shipment after payment has been successfully authorized.

Processing times shown on our website, product pages, checkout, or order confirmation are estimates only and are not guaranteed.

Processing may take longer during:

  • holidays;
  • product launches;
  • promotional periods;
  • unusually high order volume;
  • inventory delays;
  • fraud or payment reviews;
  • address verification;
  • severe weather;
  • carrier disruptions; or
  • other circumstances outside our reasonable control.

Business days do not include weekends or U.S. federal holidays.

An order confirmation does not mean that an order has shipped.

You will normally receive a separate shipping confirmation when tracking information becomes available.

SHIPPING ESTIMATES

Any shipping or delivery timeframe displayed on our website, at checkout, in an advertisement, in an order confirmation, or in any communication from ReliteCo is an estimate only unless we expressly state in writing that delivery by a particular date is guaranteed.

Estimated delivery time begins after an order has been processed and transferred for shipment.

Delivery estimates may change after shipment and may be affected by circumstances outside our control.

We do not guarantee delivery by a specific date for ordinary shipping services.

SHIPPING CARRIERS

We may use any carrier, postal service, fulfillment provider, logistics company, or shipping partner that we determine appropriate for an order.

The carrier used for your shipment may differ from a carrier displayed or referenced elsewhere on our website.

We may also use multiple carriers to complete different portions of the same shipment.

TRACKING INFORMATION

Where tracking is available, tracking information will generally be provided after the order has been prepared for shipment.

Tracking information may take time to update after a shipping label has been created.

A tracking number showing that a label has been created does not necessarily mean the carrier has already scanned or physically transported the package.

Carrier tracking systems are operated by third parties, and we do not control the timing or accuracy of their updates.

SPLIT SHIPMENTS

Orders containing multiple products may be shipped separately.

Products in the same order may:

  • arrive on different dates;
  • have separate tracking numbers;
  • originate from different fulfillment locations; or
  • be delivered by different carriers.

A partial delivery does not necessarily mean that items are missing from your order.

If an order is split into multiple shipments, you remain responsible for receiving each shipment.

SHIPPING ADDRESSES

You are responsible for providing a complete, current, and accurate shipping address at checkout.

Please review your address carefully before placing an order.

ReliteCo is not responsible, to the fullest extent permitted by law, for delays, losses, additional charges, or failed deliveries resulting from:

  • an incorrect address;
  • an incomplete address;
  • an outdated address;
  • an incorrect apartment or unit number;
  • a missing building number;
  • an incorrect postal code;
  • an inaccessible delivery location;
  • incorrect recipient information; or
  • other inaccurate information provided by the customer.

Submitting an address correction request does not guarantee that we will be able to modify the order.

Once an order has entered fulfillment or shipment, we may be unable to change its destination.

ADDRESS CHANGES

If you discover an address error, contact us at support@reliteco.com as soon as possible.

We will attempt to assist where reasonably possible, but we do not guarantee that an address can be changed after an order has been submitted.

If a package has already entered the carrier network, you may need to contact the carrier directly.

Any carrier rerouting, address-correction, reshipping, or handling charges may be the customer's responsibility where permitted by law.

DELIVERY

You are responsible for ensuring that your delivery location can safely and lawfully receive the package.

Where carrier records indicate that an order was delivered to the shipping address supplied at checkout, those records may be relied upon as evidence of delivery.

Delivery may include:

  • delivery to a mailbox;
  • front door delivery;
  • delivery to a reception desk;
  • delivery to a mailroom;
  • delivery to a parcel locker;
  • delivery to a building employee;
  • delivery to another authorized recipient at the address; or
  • another delivery method used by the carrier.

ReliteCo does not control where a carrier physically places a package after arriving at the delivery location.

PACKAGES MARKED DELIVERED

If tracking shows that a package has been delivered but you cannot locate it, you should first:

  1. check the delivery area and any secure or alternate delivery locations;
  2. check with household members, neighbors, reception staff, building management, or mailroom personnel;
  3. allow a reasonable amount of time in case the carrier marked the package delivered before final physical delivery; and
  4. contact the carrier if necessary.

You may then contact us at support@reliteco.com.

We may request additional information before evaluating the claim.

To the fullest extent permitted by law, ReliteCo is not responsible for theft, loss, disappearance, or damage occurring after confirmed delivery to the address provided by the customer.

This provision does not limit any right that cannot legally be waived.

LOST PACKAGES

If tracking has not updated for an extended period or a shipment appears to be lost in transit, contact us at support@reliteco.com.

We may require that sufficient time pass before a package is considered lost because carriers may experience temporary tracking or delivery delays.

We may initiate or require a carrier investigation before approving any replacement, refund, credit, or other remedy.

Submitting a lost-package claim does not automatically entitle the customer to a refund or replacement.

Where appropriate, the remedy may depend on:

  • carrier findings;
  • tracking information;
  • delivery records;
  • the circumstances of the shipment;
  • applicable insurance or shipping protection; and
  • applicable law.

DAMAGED SHIPMENTS

If your order arrives materially damaged during shipment, contact us promptly at support@reliteco.com.

Please retain:

  • the product;
  • all packaging;
  • shipping materials;
  • shipping labels; and
  • the damaged shipping container

until we have completed our review.

We may request photographs or videos showing:

  • the exterior package;
  • the shipping label;
  • the damaged area;
  • the internal packaging; and
  • the product itself.

Failure to retain the packaging or provide reasonably requested evidence may prevent us from completing a carrier claim or determining whether the damage occurred during shipping.

STOLEN PACKAGES

ReliteCo is not responsible, to the fullest extent permitted by applicable law, for packages stolen after a carrier has confirmed delivery to the shipping address provided by the customer.

Customers are responsible for providing a delivery location that is reasonably secure.

If you believe a package was stolen, you may also need to contact:

  • the carrier;
  • building management;
  • local law enforcement; or
  • another appropriate authority.

DELIVERY DELAYS

ReliteCo is not responsible for delays caused by circumstances outside our reasonable control.

These circumstances may include:

  • carrier congestion;
  • transportation delays;
  • customs processing;
  • weather;
  • natural disasters;
  • labor disputes;
  • government actions;
  • holidays;
  • public emergencies;
  • supply-chain disruptions;
  • incorrect delivery information;
  • security screening;
  • carrier errors;
  • transportation failures; or
  • other force majeure events.

A delayed shipment does not automatically qualify for cancellation, compensation, or refund unless required by law or expressly stated otherwise by us.

REFUSED PACKAGES

If you refuse delivery of an order without prior authorization from ReliteCo, the package may be treated as an unauthorized return.

Where permitted by law, any refund may be reduced by costs associated with:

  • original shipping;
  • return shipping;
  • carrier fees;
  • handling;
  • customs charges; or
  • other non-recoverable costs.

Refusing a shipment does not guarantee that a refund will be issued.

Returns must comply with our Refund Policy.

RETURNED-TO-SENDER PACKAGES

Packages may be returned to sender for reasons including:

  • incorrect addresses;
  • incomplete addresses;
  • failed delivery attempts;
  • refusal by the recipient;
  • unclaimed packages;
  • inaccessible delivery locations;
  • customs issues; or
  • failure to pay applicable import charges.

If an order is returned to us, we may contact you regarding available options.

Where permitted by law, reshipping charges and other non-recoverable shipping costs may be charged to the customer.

If a refund is approved instead of reshipment, applicable shipping, handling, carrier, customs, and return costs may be deducted from the refund where permitted by law.

UNCLAIMED PACKAGES

Customers are responsible for monitoring tracking information and collecting packages that require pickup.

ReliteCo is not responsible for packages returned because the recipient failed to collect them within the carrier's required timeframe.

Additional shipping charges may apply if the customer requests reshipment.

INTERNATIONAL SHIPPING

Where international shipping is offered, delivery estimates may be affected by customs processing and local carrier procedures.

International customers are responsible for ensuring that the products they purchase may legally be imported into and used within their destination country.

We do not guarantee that every product may be imported into every jurisdiction.

CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to:

  • customs duties;
  • import taxes;
  • VAT;
  • brokerage fees;
  • handling fees;
  • customs-processing charges; or
  • other government or carrier charges.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the recipient.

ReliteCo does not control these charges and cannot guarantee their amount.

A customer's refusal or failure to pay customs duties or import charges does not automatically entitle the customer to a full refund.

If the shipment is returned to us, non-recoverable costs may be deducted from any approved refund where permitted by law.

CUSTOMS DELAYS

Customs authorities may inspect, hold, open, delay, or otherwise process international shipments.

ReliteCo has no control over customs processing times.

Customs delays do not constitute a failure by ReliteCo to ship the order within the estimated timeframe.

DELIVERY ATTEMPTS

Carriers may make one or more delivery attempts.

If the carrier requires customer action, such as:

  • scheduling delivery;
  • signing for a package;
  • collecting the package;
  • providing access;
  • paying customs fees; or
  • confirming delivery information,

you are responsible for completing that action within the carrier's required timeframe.

ReliteCo is not responsible for failed delivery caused by a customer's failure to respond to the carrier.

SIGNATURE REQUIREMENTS

We may require a signature or other delivery verification for certain orders at our discretion.

We are not required to offer signature confirmation for every shipment.

If a carrier records a valid signature or other delivery confirmation, that information may be used as evidence of successful delivery.

SHIPPING PROTECTION

If optional shipping protection is offered and purchased, claims may be subject to separate terms provided at checkout or by the applicable protection provider.

Purchasing shipping protection does not override this Shipping Policy unless expressly stated.

If shipping protection is provided by a third party, claims may need to be filed directly with that provider.

PREORDERS AND BACKORDERS

Products offered on preorder or backorder may have longer processing or delivery periods.

Any estimated availability or shipment date for a preorder or backordered product is an estimate only unless expressly guaranteed.

Manufacturing, supply-chain, customs, or fulfillment delays may cause the estimated date to change.

If an order contains both in-stock and preorder or backordered products, we may hold the entire shipment or ship products separately at our discretion.

ORDER CANCELLATIONS

We process orders as quickly as reasonably possible.

Because fulfillment may begin shortly after an order is submitted, cancellation requests are not guaranteed.

Contact support@reliteco.com immediately if you wish to request cancellation.

An order is not canceled unless and until ReliteCo confirms the cancellation.

Once an order has entered fulfillment or has shipped, cancellation may no longer be possible, and the order will instead be subject to our Refund Policy.

SHIPPING FEES

Shipping fees are calculated or displayed before completion of checkout where applicable.

Shipping charges may vary depending on:

  • destination;
  • order value;
  • product type;
  • shipping service;
  • package size;
  • package weight; or
  • promotional eligibility.

Unless required by law or otherwise expressly stated in our Refund Policy, original shipping charges are non-refundable after an order has shipped.

FREE SHIPPING OFFERS

If ReliteCo offers free shipping, the offer may be subject to:

  • minimum purchase requirements;
  • eligible destinations;
  • eligible products;
  • promotional periods; or
  • other conditions displayed with the offer.

Free shipping does not necessarily mean that ReliteCo incurs no shipping cost.

If an order qualifying for free shipping is later returned, applicable return-shipping costs or other permitted deductions may apply in accordance with our Refund Policy and applicable law.

RISK OF LOSS

Risk of loss and title to purchased goods will transfer according to applicable law and the terms governing the applicable shipment.

Nothing in this Shipping Policy changes any non-waivable consumer rights provided by applicable law.

FRAUD AND SHIPPING VERIFICATION

We may delay or hold shipment while verifying an order where we reasonably suspect:

  • fraud;
  • unauthorized payment activity;
  • identity inconsistencies;
  • suspicious shipping information; or
  • other transaction risks.

We may request additional information before fulfilling such an order.

We may cancel an order if we cannot reasonably verify the transaction.

PAYMENT DISPUTES RELATING TO SHIPPING

If you believe there is a shipping problem, please contact support@reliteco.com so we can investigate.

If a chargeback or payment dispute is filed, we may provide the payment processor, bank, card network, or dispute-resolution provider with relevant information, including:

  • order records;
  • shipping information;
  • tracking records;
  • delivery confirmation;
  • customer communications;
  • carrier documentation;
  • IP or transaction records lawfully collected; and
  • other relevant evidence.

Nothing in this section limits any legitimate right you have under applicable law to dispute an unauthorized or improper transaction.

POLICY CHANGES

We may update this Shipping Policy periodically.

Changes will apply prospectively from the date the revised policy becomes effective unless applicable law requires otherwise.

The current version will be posted on our website.

CONTACT US

Questions regarding shipping or delivery should be directed to:

ReliteCo
Operated by Rice Eater LLC
Email: support@reliteco.com
Website: https://reliteco.com